Politique d’expédition
Shipping Partner
We work with Packeta, our trusted logistics partner, to deliver Smart Coffee orders across Europe.
Processing Time
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Orders are typically processed within 1–2 business days after payment confirmation.
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You will receive a tracking link via email once your order has been shipped.
Delivery Times
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Standard delivery within the EU: 3–7 business days, depending on your country.
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Remote areas may require additional transit time.
Shipping Costs
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Flat shipping fee applies per order, calculated at checkout based on destination.
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Free shipping on all orders above €75 (after discounts and before VAT, where applicable).
Non-Delivery & Returns
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If a parcel is not delivered and returned to smartcoffee, we will process a refund of the order value excluding the shipping cost.
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Shipping fees are non-refundable once the parcel has been dispatched.
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If you wish to have the order resent, new shipping fees will apply.
Customs & Duties (Non-EU Orders)
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Orders shipped outside the EU may be subject to import duties, taxes, or customs fees, which are the responsibility of the customer.
Damaged or Incorrect Orders
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If your order arrives damaged or incorrect, please contact us within 7 days of receipt with photos, and we will arrange a replacement or refund (including shipping costs in these cases).
Contact
For any shipping inquiries, please reach out to our customer support team at:
info@smartcoffeeeu.com